Public Administration MCQs 2006

Each of the following are requirements of twenty-first century managers except that they:
A. must be prepared to deal with people of different ethnic and racial backgrounds.
B. must value quality.
C. contend with a workforce whose skills match new tasks and technologies.
D. must personally do things to add value to the organization’s ability to meet customers’ needs.

Effective communication occurs when:
A. the receiver does as the sender says.
B. job satisfaction is improved
C. the intended meaning of the source is the same as the perceived meaning of the receiver
D. the sender is clear and articulate

A relatively permanent change in behavior that happens as a result of experience is known as:
A. learning
B. life-long learning
C. experiential learning
D. organizational learning

The process of continuous learning from the full variety of one’s actual work and life experience is known as:
A. learning
B. life-long learning
C. experiential learning
D. organizational learning

The individual performance equation is concerned with:
A. capacity, willingness, opportunity
B. capacity, effort, opportunity
C. effectiveness, effort, willingness
D. effort, opportunity, threat

Personality contributes to considerations of:
A. what individuals can be
B. what individuals will do
C. what individuals are like
D. organizational support

For people who work hard but still do not achieve high performance levels, there may be:
A. lack of fit between individuals attributes and task requirements.
B. improper allocation of rewards
C. low motivation
D. too much motivation

Content motivation theories are represented by:
A. Maslow, Alderfer, Herzberg, and McClland
B. Maslow, Alderfer, Herzberg, and Vroom
C. Maslow, Adams, Herzberg, and Vroom
D. Alderfer, Adams, McClland, and Vroom

Intrinsic work rewards are:
A. received by an individual directly as a result of task performance.
B. externally controlled
C. sometimes internally controlled, sometimes externally controlled.
D. generally less important than extrinsic reward.

Vertical job loading involves:
A. employee planning and evaluating responsibilities.
B. performance of more tasks.
C. performance of different tasks on different days.
D. employee promotion up the organization hierarchy