Public Administration MCQs 2006

Charisma is related to which type of leadership?
A. managerial
B. transformational
C. relationship motivated
D. employee-centered

Organizational behavior is:
A. a commitment to continuous improvement
B. a relatively permanent change in behavior that occurs as a result of work experiences
C. the attempt by scholars to identify how situations can be understood and managed in ways that respond appropriately to their unique characteristics.
D. the study of individuals and groups in organizations.

What are the two basic type of leadership?
A. ethical and programmed
B. programmed and crafted
C. programmed and certain
D. instrumental and expressive

Total quality management is:
A. a commitment to continuous improvement.
B. a relatively permanent change in behavior that occurs as a result of work experiences.
C. the attempt by scholars to identify how situations can be understood and managed in ways that respond appropriately to their unique characteristics.
D. the study of individuals and groups in organizations.

Interpersonal communications is the:
A. process of translating and idea or thought into meaningful symbols.
B. interpretation of symbols sent from sender to the receiver.
C. process by which entities exchange information and establish a common understanding.
D. Process of sending and receiving symbols with attached meanings from one person to another.

Each of the following are requirements of twenty-first century managers except that they:
A. must be prepared to deal with people of different ethnic and racial backgrounds.
B. must value quality.
C. contend with a workforce whose skills match new tasks and technologies.
D. must personally do things to add value to the organization’s ability to meet customers’ needs.

Effective communication occurs when:
A. the receiver does as the sender says.
B. job satisfaction is improved
C. the intended meaning of the source is the same as the perceived meaning of the receiver
D. the sender is clear and articulate

A relatively permanent change in behavior that happens as a result of experience is known as:
A. learning
B. life-long learning
C. experiential learning
D. organizational learning

The process of continuous learning from the full variety of one’s actual work and life experience is known as:
A. learning
B. life-long learning
C. experiential learning
D. organizational learning

The individual performance equation is concerned with:
A. capacity, willingness, opportunity
B. capacity, effort, opportunity
C. effectiveness, effort, willingness
D. effort, opportunity, threat