Public Administration

**What are the two basic type of leadership?**A. ethical and programmedB. programmed and craftedC. programmed and certainD. instrumental and expressive Show Answer Correct Answer: D. instrumental and expressive

**Total quality management is:**A. a commitment to continuous improvement.B. a relatively permanent change in behavior that occurs as a result of work experiences.C. the attempt by scholars to identify how situations can be understood and managed in ways that respond appropriately to their unique characteristics.D. the study of individuals and groups in organizations. Show Answer…

**Interpersonal communications is the:**A. process of translating and idea or thought into meaningful symbols.B. interpretation of symbols sent from sender to the receiver.C. process by which entities exchange information and establish a common understanding.D. Process of sending and receiving symbols with attached meanings from one person to another. Show Answer Correct Answer: D. Process of…

**Each of the following are requirements of twenty-first century managers except that they:**A. must be prepared to deal with people of different ethnic and racial backgrounds.B. must value quality.C. contend with a workforce whose skills match new tasks and technologies.D. must personally do things to add value to the organization’s ability to meet customers’ needs….

**Effective communication occurs when:**A. the receiver does as the sender says.B. job satisfaction is improvedC. the intended meaning of the source is the same as the perceived meaning of the receiverD. the sender is clear and articulate Show Answer Correct Answer: C. the intended meaning of the source is the same as the perceived meaning…

**A relatively permanent change in behavior that happens as a result of experience is known as:**A. learningB. life-long learningC. experiential learningD. organizational learning Show Answer Correct Answer: C. experiential learning

**The process of continuous learning from the full variety of one’s actual work and life experience is known as:**A. learningB. life-long learningC. experiential learningD. organizational learning Show Answer Correct Answer: B. life-long learning

**The individual performance equation is concerned with:**A. capacity, willingness, opportunityB. capacity, effort, opportunityC. effectiveness, effort, willingnessD. effort, opportunity, threat Show Answer Correct Answer: A. capacity, willingness, opportunity

**Personality contributes to considerations of:**A. what individuals can beB. what individuals will doC. what individuals are likeD. organizational support Show Answer Correct Answer: A. what individuals can be

**For people who work hard but still do not achieve high performance levels, there may be:**A. lack of fit between individuals attributes and task requirements.B. improper allocation of rewardsC. low motivationD. too much motivation Show Answer Correct Answer: A. lack of fit between individuals attributes and task requirements.